Integrated, not fragmented.
Most transformation services are relay races. A facilitation agency, then a consulting firm, then a software house. Nobody cares if the solution actually works at the end.
| Fragmentiert | Integriert | |
|---|---|---|
| Who leads? | multiple | one team |
| Goal? | bill phases | solution that works |
| Learning between phases? | no | yes |
| Adoption? | at end | from start |
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